Refund policy

At betono.shop, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return policy. Please read the following guidelines and instructions to ensure a smooth return process:

Return Eligibility:

• Returns are accepted within 14 days from the date of delivery.
• The item(s) must be unused, in their original condition, and with all original packaging intact.
• Personalized or customized items cannot be returned unless they arrived damaged or defective.

Return Process: To initiate a return, please follow these steps:

• Contact us info@betono.shop within 14 days of receiving your order to request a return.
• Provide your order details and the reason for the return.
• Our team will guide you through the return process and provide you with a return authorization if eligible.

Return Shipping:

• The customer is responsible for all return shipping costs unless the return is due to an error on our part or a defective/damaged item.
• We recommend using a trackable shipping method and retaining the shipping receipt as proof of return.

Refund Process:

• Once we receive the returned item(s) and verify their condition, we will initiate the refund process.
• Refunds will be issued using the original payment method used for the purchase.
• Please note that it may take several business days for the refund to appear in your account, depending on your bank or payment provider.

Non-Refundable Items:

• Shipping fees, including the original shipping cost for the order, are non-refundable.
• Any additional fees incurred during the return process, such as customs or import duties, will be deducted from the refund amount.

Damaged or Defective Items:

• In the rare event that you receive a damaged or defective item, please contact us immediately.
• Provide detailed information and supporting evidence (e.g., photos) of the damaged or defective item.
• We will arrange for a replacement or issue a refund, including any applicable return shipping costs.

Exchanges:

• We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process, and then place a new order for the desired item.

Contact Us: If you have any questions or need further assistance regarding our return policy, please contact us:

MB ,,Invelita”
Elektrėnų str. 10, Kaunas, Lithuania, 51218
Phone +37062919064   +37068454504
info@betono.shop

Please note that our return policy applies only to purchases made directly through our website. If you purchased our products from a third-party retailer, please refer to their return policy.
We appreciate your understanding and cooperation in adhering to our return policy. Our goal is to ensure your satisfaction and provide a positive shopping experience at betono.shop